We appreciate your visit to our website and your interest in our company, products, and web pages. Safeguarding your privacy while using our website is a priority for us.
1.1 Our privacy policy was last updated in December 2019.
1.2 When you visit the website of BG Investment GmbH for informational purposes only, without registering or providing details, we collect only the data that your browser transmits to our server (“server log files”). This includes:
Website visited
Date and time of access
Data volume transmitted
Source/reference from which you accessed the page
Browser used
Operating system used
IP address (if applicable, in anonymized form)
2.1 When you register or place an order, we may ask for your name, email, phone number, mailing address, credit card details, social security number, or other relevant details.
2.2 We collect information when you:
Register on our site
Place an order
Subscribe to newsletters
Respond to surveys
Use live chat or support tickets
Fill out forms or enter data on our site
We may use the information collected for the following purposes:
Personalizing user experience and content
Improving website functionality
Enhancing customer service response
Administering promotions, surveys, or other site features
Processing transactions quickly
Requesting service or product reviews
Following up on customer inquiries (live chat, email, phone)
4.1 Our website is regularly scanned for security vulnerabilities. We also employ regular malware scanning.
4.2 Your personal data is secured behind encrypted networks and accessible only to authorized personnel who maintain confidentiality. All sensitive/credit data is encrypted using Secure Socket Layer (SSL) technology. Transactions are processed via a gateway provider and are not stored on our servers.
4.3 We respect your privacy and are committed to protecting your personal data. We do not share, sell, or trade your personal or credit card information with any third parties.
We use cookies to enhance your experience and improve website usability. Cookies may be session-based or persistent, enabling browser recognition and personalization. You can manage cookie settings in your browser:
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/temporarily-allow-cookies
Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies
Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Disabling cookies may affect website functionality.
6.1 We do not sell or trade personal data unless prior notice is given. However, website hosting partners and service providers assisting in website operations may access data under confidentiality agreements.
6.2 We take reasonable steps to ensure secure data transfers, maintaining compliance with privacy laws.
We may disclose personal data if required by law or government agencies, such as courts.
If you subscribe to our newsletter, we will send periodic updates based on your consent. You can opt out anytime via the unsubscribe link or by contacting us.
9.1 We share personal data with shipping and payment service providers where necessary for order fulfillment. Providers include:
DHL (https://www.logistics.dhl/us-en/home/footer/local-privacy-notice.html)
UPS (https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page?)
Paypal (https://www.paypal.com/us/webapps/mpp/ua/privacy-full)
Stripe (https://stripe.com/us/privacy)
We use remarketing services for advertising, including:
To opt out: https://www.aboutads.info/choices/
We comply with CALOPPA but do not honor “Do Not Track” (DNT) requests.
12.1 In case of a data breach, we will notify affected users via email within seven business days.
12.2 Users have enforceable rights against data processors for non-compliance.
We comply with the CAN-SPAM Act by ensuring:
No misleading subject lines or sender details
Emails are identified as advertisements
Opt-out requests are honored promptly
Our physical business address is included
Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If you become aware that a child has provided personal data, please contact us for removal.
We may update this policy periodically. Changes will be posted on this page with an updated effective date. We will notify users via email or website announcements before changes take effect.